In present times, the world has been adopting renewable power at a rapid rate. India is also emerging in the global arena as a leading generator of renewable energy. In its efforts to move further towards sustainable development, the government has set a target to achieve 175 GW of installed capacity of renewable energy by the end of 2022. Out of this, 100 GW is the target set for solar installations.
Till date, 23 GW of this target has already been achieved and 40 GW is under different stages of implementation. This inclination towards solar generation has allowed India to overpower the US and become the 2nd largest country in terms of solar power generation in the world. Now, the country is marching towards the achievement of the laid targets for the year 2022.
Reduces carbon footprints
Solar panels harness sunlight to generate electricity. So, they pose fewer pollution risks to the environment in comparison to conventional sources of energy. Unlike a generator, they run without producing any noise and give out lesser emissions of harmful gases. Furthermore, it is a good source of energy that combats climate change. Thus, rooftop solar is ideal as it reduces carbon footprints.
Green source of energy
This is an era where more and more people are adopting eco-friendly items. The consumers, especially industrial and commercial consumers, are willing to make capital investments to contribute towards the preservation of the environment. Environment-friendly customers are even willing to pay higher than grid power.
Suitable for Indian climate
Rooftop solar panels utilize sunlight to convert it into electricity. India is situated at an ideal geographical location and receives ample tropical sunlight. There are almost 300 sunny days with clear skies each year in India. Thus, rooftop solar panels are ideal to be used here.
It increases access to energy
Though the deficiency of power in India is decreasing rapidly, still there are many people both in the rural and urban areas, who have improper and unreliable access to electricity. These people are forced to rely on alternatives like diesel generators. These alternatives pose harmful effects on the health and they are volatile in terms of their operating costs. In such a scenario, solar energy serves as an affordable source of electricity. Since rooftop solar panels harness the power of the sun to generate electricity, they are eco-friendly. Furthermore, their cost of operation is also stable.
Support from the government
In order to encourage people to adopt solar energy, the government offers tax credits to those who install rooftop solar panels whether it be for residential or commercial purposes. As per the Ministry of New and Renewable Energy, the government pays 30% of the installation cost as a subsidy to the installer.
They offer cost savings
The biggest advantage of installing rooftop solar panels is that they offer cost savings. The tariff rates for rooftop solar in comparison to industrial and commercial tariff rates are cheaper by 17% and 27% respectively. Rooftop solar installations are also attaining grid parity in many residential sectors of India. For building owners, rooftop solar installations can even help in cutting down electricity bills. Rooftop panels supply electricity to buildings, so they need to buy less electricity from the grid thereby saving on energy costs. Electricity prices keep on fluctuating from time to time. So, it is difficult to calculate the expenditure on electricity for a certain period of time. However, when it comes to electricity generated by solar rooftops, the price of power generated can be calculated easily. In fact, one can even calculate the cost of electricity generation for another 10 years. In this way, it is a secure investment.
Low maintenance cost
The chief factor that accentuates the importance of rooftop solar panels is that they require very less maintenance. They come with a service life of over 20 years if maintained properly.
One of the biggest advantages of rooftop solar panels is that they can be installed on any type of roof. So, people don’t need to vacate a land or invest in buying additional land to set up rooftop solar panels. Furthermore, the panels offer protection to the roof of the building in which they are installed.
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Top 10 Customer Support Outsourcing Companies in 2023
| Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty
of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable
service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that
fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a
company’s customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing,
customer service should already be in play during a
company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding to
their questions. However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry
veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts
in every facet of their operations. Given their many responsibilities, many startup founders accept
that they can’t do everything themselves. Non-core competencies
such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a
bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll
need to partner with the best service companies that know what they’re
doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’
issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher
customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent
level of service. Providing a highly specialized, dedicated team of professionals from day one
is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with
great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points
of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is
confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support,
Content Moderation, CX Consulting Services, Back Office Support, Data
Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help
its clients boost their productivity from day one. Now it’s one of the top customer
service companies in the US and European markets with numerous
awards and positive reviews from satisfied clients
on Clutch and other reputable platforms. Helpware’s people-focused culture seems very
attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific
needs. This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing
contracts. Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase
its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000
companies worldwide. At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital transformation, and
brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’
home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines,
including HIPAA compliance and Payment Card Industry (PCI)
data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support
outsourcing company, providing bespoke customer experience solutions to
clients around the world. In addition, its
contact center operation locations include the UK, Romania, Turkey,
and South Africa.
Pros:
Ascensos is more nearshore than an offshore support
center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity
and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for
quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry,
Teleperformance is an established leader in solution design, business optimization strategies, and
front-office customer support. It also offers
back-office services such as finance and accounting,
collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and
deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care
and customer experience (CX) solutions to some of today’s major
global brands. In addition, the company offers contact
center and BPO services, omnichannel and multilingual support, software development,
CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the
Caribbean.
The company also prides itself on its ability to help clients
resolve major CX and employee experience (EX) pain points
and take their customer service systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer
and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX
team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour
customer support outsourcing solutions within the client’s time
zone. In addition, InfluX creates specialized customer experiences that
reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem
of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing
and sales, customer support, and healthcare. With more than 15
years of experience, Skycom also employs over 2,000 workers assigned to
35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare,
travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive
in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the customer into a more
positive mindset. Starting with four employees in 2004, Integra currently employs more
than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email,
live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you
work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands
all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer
service to industries such as technology, media,
communications, eCommerce, financial technology, travel,
hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from
its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide
the needed customer service experiences. In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with
clients. This ensures they preserve the confidentiality of documents or files
sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA,
CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher
than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various
stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.
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Как можно понять из названия, Scalper – это программа для скальпинга, отслеживания динамики изменения коэффициентов на различные матчи в букмекерских конторах. Выпущена российским разработчиком. Scalper будет полезна скальперам – беттерам, которые используют стратегию скальпинга для создания выигрышной партии.
About.
Рто РѕРґРЅР° РёР· разновидностей лесенки, РЅРѕ немного видоизмененная. РћС‚ обычной лесенки эта стратегия отличается тем, что банк делится РЅР° несколько частей, которые называют кабанчики или танки.
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Мальчишник — это незабываемое событие, отрывки из которого вы будете переживать снова и снова חשפניות-